What Size do I Need to Order for my Bed?
The answer lies in the size of the mattress. Standard New Zealand mattress sizes are as follows:
| Single: | 92 x 188cm | |
| Long Single: | 92 x 204 cm (a Super King bed split into two) | |
| King Single: | 107 x 204 cm (also known as Super Single) | |
| Double: | 138 x 188 cm | |
| Queen: | 153 x 204 cm | |
| King: | 167 x 204 cm | |
| Super King: | 181 x 204 cm | |
| Californian King: | 200 x 204 cm |
Why Buy from Us?
Our parent company has extensive experience in the hospitality industry and we are proud to now be able to pass on our knowledge and expertise to the general public. We are 100% New Zealand owned and operated and offer free shipping on all orders over $100 within New Zealand and Australia! Click here to find out more about us!
Can I Return Something if I don't Like It?
Yes, you may return an item to us within 7 days of delivery for a credit or refund as long as the item meets the following criteria:
- The item is unopened and unused
- The item is its original condition
- The items packaging is not damaged
- The item still has its original tags, instruction manuals etc
Please note, as an online store you will be expected to ship the item back to us at your expense.
Due to hygiene reasons we cannot accept returns of duvet inners, mattress toppers or pillows, unless they are faulty. We also do not return special make items, clearance products and overseas shipments.
If the return is a result of our error or faulty, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.
We cannot accept returns on special import products from Australia, so please think and measure carefully and if you are unsure please contact us for advice before placing your order. These products will be identified by a delivery tick box that you need to agree to in order to proceed with the order.
For full details on our Returns Policy, please visit click here.
What Guarantees do I get with Your Products?
If a product is faulty we will always stand by it and either repair or replace the item or provide you with a full refund. Please note that if you have not followed the care instructions on your product we will not be able to provide a replacement or refund.
Once a Sunbeam Small Appliance leaves our warehouse it is then under Sunbeam warranty. Most Sunbeam items carry a one year Sunbeam warranty, some products carry a longer warranty and this will all be explained in the manual you get with your product. If your Sunbeam product stops working for some reason you may need to take it to an Authorised Sunbeam Service Centre. The first step is to phone Sunbeam so that they can assess the problem on 0800 SUNBEAM
How Long will my Order Take to Arrive?
The team at queenb aim to dispatch all orders within 4-7 business days (this does NOT include weekends) from the date an order is received. An automated email will be sent with the parcels tracking number once an order has been shipped. There will be delays in the dispatch of orders during sitewide sales.
National urban deliveries within the North Island typically arrive within 24-48 hours and 48-72 hours (this does NOT include weekends) when delivering to the South Island. Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.
International shipments usually take between 8 – 12 working days to arrive.
If you require urgent or special shipping please fill in your requirements in the comments area when placing your order online. We will do our best to fulfil such requests! If there is a problem with your request we will let you know ASAP.
If you would like, you can collect your goods from our Mt Wellington warehouse during our business hours Monday-Friday 9am-4pm (closed weekends and public holidays) - you will need to present your order ID and a valid form of identification (passport, drivers license, or Kiwi Access Card). When placing your order please select 'Click and Collect' option under Shipping Method. We will notify you when your order is ready for collection. Please note some orders may take 4-5 business days from the date the order is received before it is ready to be collected.
Important - during the festive period (November / December) and during COVID lockdowns (level 2 or higher) there will be delays in both the dispatch and delivery of all orders.
To view our complete Delivery Information, click here.
Do you Have International Customers?
Yes. We send overseas orders by NZ Post International Air and the website will provide you with a cost for this prior to sending your order, just choose your country from the drop down menu. You could also see the "shipping" page for more info on this! Please note all overseas orders are final! Due to the effects of COVID-19 we have had to introduce a handling fee of $20 on all orders international orders. This will be displayed at checkout.
How do I Pay?
Payments can be made through our websites secure online ordering facilities using either a credit/debit card, PayPal or by direct bank transfer. We also offer Afterpay, Humm, Laybuy, and Klarna as payment options.
Can I see the Items?
We are an online store and therefore do not have anywhere you can view the items in person.
How do I reset my password?
If you have forgotten your password you can reset it by filling entering your email address in the field here. You will receive an email to the address entered containing a link to verify your email address. If you don’t receive this email please check your junk email folder in case.
If this does not work you can contact us via livechat in the bottom right hand corner of the website, phone us on 09 573 6144 (between the hours of 9am-4pm), or email sales@queenb.co.nz and we will help you reset your password.
What do I get in a Duvet Cover Set?
Most duvet cover sets contain the following:
| Single: | 1 x duvet cover, 1 x standard pillowcase |
| King Single: | 1 x duvet cover, 2 x standard pillowcases |
| Queen: | 1 x duvet cover, 2 x standard pillowcases |
| King: | 1 x duvet cover, 2 x standard pillowcases |
| Super King | 1 x duvet cover, 2 x standard pillowcases |
| Californian King: | 1 x duvet cover, 2 x standard pillowcases |
*Please note Actil and Seneca Branded duvets do not come as a set. Pillowcases need to be purchased separately and can be ordered with the duvet cover.
Can I Amend an Online Order?
Yes. An order can be amended once it is has been placed if you have made a genuine mistake however, the order cannot be cancelled. If you have placed an order and would like to amend it please contact us so we can rectify it.
What Size Cushion Inner Should I Get For My Cushion Cover?
We recommend getting a cushion inner the next size up from your cushion cover, e.g. if you have a 45 x 45cm cushion cover, we recommend a 50 x 50cm cushion inner to give you a nice full plump look and feel.
How do Reward Points Work?
Registered queenb customers earn reward points when purchasing through the queenb website. Registered customers receive 1 reward point for every $20NZD spent. Points are earned on the total value of products purchased and are automatically accrued. Reward Points are also awarded to registered customers for other actions such as referring your friends.
Reward points are like currency and for use exclusive use on queenb.co.nz and can be selected at the Checkout as a form of part, or full payment for orders. Rewards points are one of the ways we chose to thank you for being a loyal customer to queenb.
Why does the duvet cover not have as much drop as the image?
The majority of brands will photograph a duvet cover which is a size larger than the bed, which results in more of a 'drop' to the duvet cover. For example, they will photograph a king size duvet cover on a queen size bed.
Why isn't this product on special for your sale?
Each of our promotions have different T&C's, you can find the details for our current promotions on our Promotions page here.
Why does a product image look different when viewing between my phone and my desktop?
All images are used for illustrative purposes only. Every effort is made to display these as true to life as possible. Due to the variety of digital screen settings some products may look different on different screens.
I have placed my order, now what? What is awaiting fulfilment?
1) Your order is currently awaiting fulfilment; this means we are retrieving your items from one of our warehouses around New Zealand. This may take up to 7 working days (longer if it is during a sitewide sale or if the item is made to order or a special import). Please note – if the item is made to order or a special import the delay will be stated in the product description.
2) Once your items arrive at our distribution centre in Mt Wellington, Auckland the following will happen:
A) Delivery - If you selected your item to be delivered you will receive an automated email with tracking information once the order is sent out via Aramex couriers and your order status will be changed to shipped.
B) Click and Collect - If you selected click and collect, we will be in touch for you to come pick up your order when it is ready to collect. Pick up is between 9am-4pm Mon-Fri.
3) You can enjoy your new product!