Free shipping over $100 & Easy returns.
Savona's Superior European pillows offer medium-to-firm support. Each machine-washable pillow includes a cotton cover and a polyester fill, which retains its shape and loft – PerfectRead more...
Savona's Superior European pillows offer medium-to-firm support. Each machine-washable pillow includes a cotton cover and a polyester fill, which retains its shape and loft – Perfect for everyday use.
Composition:
Cover - 100% Cotton. 300 Thread Count.
Fill - 100% Polyester. 1100gm.
Sizes:
65 x 65cm.
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queenb offer free shipping* on all orders over $100.00NZD throughout New Zealand and Australia. Orders under $100.00NZD will incur a $6.50NZD freight charge throughout New Zealand, and a $10.00NZD freight charge for parcels delivered to Australia. Please note furniture, beds and mattresses can only be freighted within New Zealand and are excluded from our free shipping offer. For safety reasons we cannot air freight Christmas Crackers.
Our selected courier providers for deliveries within New Zealand are Aramex Couriers, NZ Post, and Titus. Please note we do not ship to PO Box addresses. For parcels destined to Australia we employ Australia Post. The courier service we select is dependent on the size of parcels we are sending.
Yes. We have some international destinations at our online checkout to give you estimated shipping costs. If the country you are ordering from does not appear as an option please email us for a quote. All international sales are final and we do not accept any returns for international purchases. Please note bulky products such as furniture, beds and mattresses, etc cannot be shipped internationally and for safety reasons we cannot air freight Christmas Crackers.
For any orders shipped outside of New Zealand the customer is the importer of the product and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of our control. Contact your local customs office for more information on what import duties or sales taxes may be imposed in your country.
Please note appliances we supply have power plugs and voltage specific for New Zealand and Australian markets. These differ to those of other countries and will not be suitable.
For international orders that weigh under 2kg, tracking is unable to be provided.
Due to the effects of COVID-19 we have had to introduce a handling fee of $20 on all orders international orders. This will be displayed at checkout.
The team at queenb aim to dispatch all orders within 4-7 business days (this does NOT include weekends) from the date an order is received. An automated email will be sent with the parcels tracking number once an order has been shipped. There will be delays in the dispatch of orders during sitewide sales.
National urban deliveries within the North Island typically arrive within 24-48 hours and 48-72 hours (this does NOT include weekends) when delivering to the South Island. Please allow an extra 2-3 business days if the parcel is being delivered to a rural address.
International shipments usually take between 8–12 working days to arrive.
If you require urgent or special shipping please fill in your requirements in the comments area when placing your order online. We will do our best to fulfil such requests! If there is a problem with your request we will let you know ASAP.
Important - during the festive period (November / December) and during COVID lockdowns (level 2 or higher) there will be delays in both the dispatch and delivery of all orders.
Yes, goods can be picked up from our Mt Wellington warehouse during our business hours Monday - Friday 9am-4pm (closed weekends and public holidays) - you will need to present your order ID and a valid form of identification (passport, drivers license, or Kiwi Access Card). When placing your order please select 'Click and Collect' option under Shipping Method. We will notify you when your order is ready for collection. Please note some orders may take 4-5 business days from the date the order is received before it is ready to be collected.
queenb love the environment! We try to recycle as much as possible so please don’t be offended if your order arrives in a recycled packaging. Rest assured we do not compromise on packaging your goods safely and securely so they turn up to your doorstep in the best condition possible!
If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame from which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.
Yes. This service can be selected in the Shopping Cart. We use high quality unisex gift wrapping supplies and can hand write a special message to the lucky recipient one of our lovely queenb cards!
At queenb we stand by the quality of all of our products and are committed to ensuring you are satisfied with your purchase.
Due to hygiene reasons we cannot accept returns of duvet inners, mattress toppers or pillows, unless they are faulty. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We also do not return/refund special make items or items marked "sale"/"clearance" products, as they are on sale to clear.
All Beds, Mattresses and Foam Mattresses are made to order (hence the time delay declared on each product listing); as a result these are considered a special make item and are NON-Returnable for change of mind.
We cannot accept returns on special import products from Australia, so please think and measure carefully and if you are unsure please contact us for advice before placing your order. These products will be identified by a delivery tick box that you need to agree to in order to proceed with the order.
We also do NOT accept returns for bedheads, bunk beds, and furniture.
If the return is a result of our error, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.
If you are unhappy with your purchase you may return it to us within 7 days of delivery with the condition the product remains in its original, unopened, unused condition complete with all original packaging, tags and instruction manuals (unless it is one of the exception products above that cannot be returned). Please note we charge a $10NZD restocking fee which be deducted from the purchase price. You will be expected to ship the item back to us at your expense.
Please note if you are returning an item for a refund we are bound by our bank agreement to refund to the original credit card used only. If this is not possible (i.e. your credit card has been cancelled or has expired) and we need to refund you in a different method to that originally used, a fee based on the original purchase price will be charged to you.
queenb abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
If for any reason you are unhappy with the condition your item has arrived in please contact us immediately so we can remedy the situation. Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame during which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.
Please note we take no responsibility for international orders damaged in transit. We package our goods safely and securely so they turn up to your doorstep in the best condition possible.
If you have an item you wish to return that has been opened, or is outside of the 7 day returns timeframe please contact us so we can remedy your purchase.
You can return any item you purchased (excluding clearance items, special make items, duvet inners, mattress toppers or pillows for hygiene reasons, unless they are faulty) within 7 days of receiving your order. Simply log into your account, click on the "Returns" section and follow the online instructions. Alternatively, you can contact us and we can assist you. We do require a Returns Authorisation Form to accompany the item upon return. Please note a refund or credit note will be issued within 14 working days of receipt of the return.
Important - No Postal Deliveries are accepted - COURIER ONLY.
All international sales are final and we do not accept any returns for international purchases.
If your order exceeds $500.00NZD and you return it for a refund you will be expected to pay the original freight cost- for which an invoice will be issued, and a re-stocking/admin fee of 5% of the value of the order will also be deducted from your refund.
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You can find the rewards tab in the bottom left-hand corner of the website.
Registered queenb customers earn reward points when purchasing through the queenb website. Registered customers receive 1 point for every $1NZD spent online. You must be logged in to your account to earn points. Points are earned on the total value of products purchased (excluding shipping) and are automatically accrued. Reward Points are also awarded to registered customers for other actions such as: creating an account, liking us on Facebook, following us on Instagram, sharing us on Facebook, referring a friend, reviewing a product, Birthday points and completing a profile. Please note: Rewards points are not transferrable. i.e they cannot be transferred to another account holder.
Every $1NZD you spend online = 1 reward point redeemable against purchases.
When you earn 200 points you get $10 off your next order; 400 points = $20 off your next order; 1000 points = $50 off your next order; 2000 points = $100 off your next order.
To redeem your reward points, click the “Rewards” widget in the bottom left corner, you will get a code there to enter at checkout, to redeem your rewards. Redeemable reward points can be used in conjunction with other available payment methods. Please note when using rewards points they must equal or be less than 50% of the purchase price (not including shipping).
Rewards points can be viewed and managed through the Rewards Points widget at the bottom left of the website. Log in there to view your total points balance, expiring points and a cumulative history of reward points acquired, redeemed and lost.
Any unused reward points will expire after 183 days (6 months). Only points earned more than 183 days ago will expire. Any additional reward points earned since then will still be available for redemption for a full 183 days from the date they were earned.
You will receive email notifications each time your rewards points balance changes when you earn, redeem or lose points. You will also receive notifications when rewards points are approaching their expiration date.
Not yet sorry. The systems we use at our Auckland offices and for our online store are not yet compatible. We do have facilities available at our Auckland office if you wish to use your account and purchase online while at the premises. Please talk to one of our friendly staff and they will happily assist you. Please note reward points are not acquirable when shopping in our outlet shop.
The administration of your reward points balance is entirely at our discretion. We reserve the right to cancel or adjust your reward points balance without notice or explanation. We reserve the right to make changes to any and all aspects of our reward points programme without notice. Additional points can be earned for activities such as referring friends and reviewing purchased products. Additional points for referring friends will be allocated to your account once your referred friend places their first order.
If an order is cancelled or amended, we reserve the right to reverse or adjust any points earned at our discretion. Reward points are intended for use exclusively on queenb and are not a legal tender nor redeemable for cash. We will not transfer rewards points under any circumstances.
Your use of the reward points programme indicates your acceptance of these terms of use.
If you have any further questions about our Rewards Points Programme, feel free to contact us
